Department Manager of Logistics and Security (Toronto)

Join The Simons Team as a Department Manager of Logistics and Security!

Are you ready to dive into an exciting new chapter of your career and embrace a new challenge in retail management? Simons is thrilled to announce our long-awaited debut in Toronto. We are looking for a dynamic Department Manager with a strong blend of operational expertise and asset protection proficiency, who will play a crucial role in managing employees and driving excellence in all aspects of the visitors shopping experience. If you're committed to delivering outstanding customer service and leading back-of-house cross-functional support teams in a fast-paced setting, this is the perfect opportunity for you!

What You’ll Do
As the Department Manager of Logistics and Security, you’ll be a key leader in the store, overseeing daily operations and ensuring that all store support functions run smoothly and securely. You’ll be the go-to person for employees seeking guidance on operational procedures, resource management, and best practices to maintain loss prevention tactics expected at Simons.

• Lead & Inspire: Lead and coach employees, empowering them to improve their service one task at a time. As a key leader, you’ll ensure that employees are well-prepared and motivated to execute their duties efficiently, maintaining high operational standards and contributing to smooth day-to-day store functions. You will lead by example and inspire teams to turn potential obstacles into opportunities.
• Drive the Simons Experience: Set the bar high and show your team what success looks like in the Toronto market, ensuring that everyone master’s the art of delivering the exceptional Simons service experience to every visitor. You’ll lead the training and development of the internal operations and security teams you manage, ensuring they execute service with excellence in a fast-paced retail environment.
• Coordinate Operations: Take the lead in managing the store safety and security to ensure smooth day-to-day operations. Collaborating with Area Directors and internal teams, you’ll oversee stock handling and RFID management, ensuring that products are accurately received, organized, and dispatched. You’ll also prioritize maintenance duties to keep all systems functioning efficiently, ensuring operational excellence and safeguarding the store environment.
• Be the Go-To Problem Solver: Tackle daily challenges related to asset protection and logistical processes with a hands-on approach, ensuring the entire store runs smoothly. As a flexible and versatile leader, you’ll jump in wherever needed to support the team, whether it is unloading shipments or helping customers to their cars. Your ability to adapt and find solutions across departments will be essential.

What We’re Looking For
We seek a natural leader who can manage the excitement of a dynamic retail environment while overseeing everyday operations. Your creativity, passion for service, and dedication to our customers will be key to your success.

• Experience in Retail Management: You have 5-7 years of working in a fast-paced retail environment with direct experience manage people, processes, and store security in a fast-paced, high-traffic setting. A bachelor's degree or equivalent is a strength for this role; bilingualism is an asset. An Ontario security license is required for this role.
• Proactive Leadership: As a dynamic and versatile leader, you thrive on unexpected challenges by seamlessly adapting and stepping in where needed. Your hands-on approach, combined with your resourcefulness, allows you to find solutions quickly and efficiently across various departments. You proactively support the team and your keen attention to detail ensures that every aspect of the store operates smoothly and safely, driving both efficiency and success in day-to-day operations.
• Customer Service Passion: You know how to make Toronto’s diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same!  
• Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen.
• Technologically Advanced: You embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise. Your comfort level allows you to navigate complex tools and systems seamlessly.

Why You’ll Love It Here

• Be Part of Something Special: Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.
• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family the Toronto community.
• A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.

If you’re ready to make a difference and eager to contribute to our legacy of excellence, we encourage you too apply today!

Please Note the Following:
• Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
• Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.
• Training: Available to commute to Square one Simons location for training prior to store opening.

Kindly be informed that the typical recruitment timeline for this position may be extended as we prepare to open two new stores in 2025. If you are selected, it may take 4-6 weeks to be contacted.